Senior Director - 340B Contract Pharmacy Relations
Company: Cencora
Location: Memphis
Posted on: May 6, 2024
Job Description:
Our team members are at the heart of everything we do. At
Cencora, we are united in our responsibility to create healthier
futures, and every person here is essential to us being able to
deliver on that purpose. If you want to make a difference at the
center of health, come join our innovative company and help us
improve the lives of people and animals everywhere. Apply
today!What you will be doingUnder the direction of the 340B
Enterprise Strategy & Center of Excellence, this role is
responsible for the execution of AmerisourceBergen's 340B strategy.
The Senior Director - 340B Contract Pharmacy Relations partners
with commercial business and operational leaders to operationalize
340B processes optimally with the ultimate aim of delivering a
best-in-class 340B customer experience and meeting commercial
objectives. The Senior Director - 340B Contract Pharmacy Relations
will constantly seek ways to improve processes and generate
operational efficiencies. They will also conceptualize and execute
any one-time initiatives necessary to further the 340B strategy.
The role will lead a team of managers, analysts/project managers
and collaborate closely with other cross-functional teams. PRIMARY
DUTIES AND RESPONSIBILITIES:
- Collaborates with leadership to determine, prioritize, and
execute 340B strategy across the enterprise.
- Works directly with internal and external teams that
collaborate with the 340B segment to:
- Provides insights, dashboards, and monitoring tools to support
proactive customer service.
- Monitors industry developments and the impact to the enterprise
through peer-to-peer forums, participation in external meetings,
and relationship management with key 340B stakeholders.
- Develops strategy with experience research team to identify
customer drivers and sentiment to create world-class customer
experience.
- Proactively identifies improvement opportunities including
process gaps, tools, or resource management that ultimately allow
the teams to operate effectively.
- Identifies and recommends innovative solutions that will
enhance Cencora's 340B offering and work towards driving their
development and launch through community retail and long-term care,
corporate partnerships and health-systems and government
services.
- Develops talking point guides and communications to support
knowledge transfer on key 340B topics of interest that impact the
enterprise.
- Develops standard operating procedures (SOPs) and program
governance documentation in support of program reliability
standards.
- Supports and oversees one-time, 340B strategic initiatives
including:
- Building the project plan and standing up a project team
- Building a business case and related materials to secure
internal funding
- Working with the project team to execute the project
- Monitoring project progress, budget etc. and ensuring its
successful completion
- Manage relationships with external parties, e.g., APEXUS,
TPAs
- In conjunction with Analytics team, monitor key metrics and
KPIs as they relate to financial health of the 340B segment, actual
vs goals, operations of underlying teams, opportunity, leakage,
customer feedback
- Collaborate with Sales, Account Managers and other
customer-facing teams on specific customer opportunities including
new business development, selling a 340B specific solution to an
existing account etc.
- Drive 340B Communications including informing teams of latest
regulatory reforms and what it means for their day to day
operations
- Facilitate communications across 340B teams on a regular
cadence which includes providing periodic updates on the health of
the segment etc.
- May be required to complete and receive a passing score on
defined certification course(s) as determined by the VP of 340B
Enterprise Strategy & CoE
- Performs related duties as assignedWhat your background should
look likeEXPERIENCE AND EDUCATIONAL REQUIREMENTS:Requires specific
training in fields such as business administration, accountancy,
sales, marketing, operations, or similar vocations generally
obtained through an advanced degree, usually resulting in a
master's degree or equivalent professional experience. Requires
eight (8)+ years progressively responsible related experience,
including 340B experience, knowledge of 340B compliance and
regulations, different players within the 340B landscape, current
challenges etc. This individual must have demonstrated ability to
effectively manage enterprise level change and improvement
initiatives. Must have the ability to lead and motivate others
across Cencora to achieve strategic growth goals.MINIMUM SKILLS,
KNOWLEDGE AND ABILITY REQUIREMENTS:
- Has significant operational leadership experience with an
emphasis on customer experience and account management, preferably
in the Pharmaceutical Industry
- Demonstrates experience operating in a large enterprise (>
30,000 employees)
- Demonstrates an ability to successfully manage large teams
across the organization and execute initiatives that require a high
degree cross functional and cross team collaboration
- Has Completed 340B University or 340B University on Demand
- Has Completed Apexus Advanced 340B Operations Certificate
Program (340B ACE)
- Understands Pharmacy trends and operations
- Has experience in data analytics and reporting (preferred) with
proficiency in PowerBI
- Demonstrates excellent negotiation skills
- Demonstrates excellent organizational skills
- Demonstrates the ability to communicate effectively, both
orally and in writing
- Has excellent integration, implementation and management
skills
- Has excellent interpersonal skills
- Has a working knowledge of Microsoft Office Suite and
Salesforce to operate effectively with company systems and
programs#LI-REMOTE#LI-TK1What Cencora offersWe provide
compensation, benefits, and resources that enable a highly
inclusive culture and support our team members' ability to live
with purpose every day. In addition to traditional offerings like
medical, dental, and vision care, we also provide a comprehensive
suite of benefits that focus on the physical, emotional, financial,
and social aspects of wellness. This encompasses support for
working families, which may include backup dependent care, adoption
assistance, infertility coverage, family building support,
behavioral health solutions, paid parental leave, and paid
caregiver leave.To encourage your personal growth, we also offer a
variety of training programs, professional development resources,
and opportunities to participate in mentorship programs, employee
resource groups, volunteer activities, and much more.For details,
visit https://www.virtualfairhub.com/cencoraScheduleFull
timeAffiliated CompaniesAffiliated Companies: AmerisourceBergen
Services CorporationEqual Employment OpportunityCencora is
committed to providing equal employment opportunity without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, age, disability, veteran
status or membership in any other class protected by federal, state
or local law.The company's continued success depends on the full
and effective utilization of qualified individuals. Therefore,
harassment is prohibited and all matters related to recruiting,
training, compensation, benefits, promotions and transfers comply
with equal opportunity principles and are
non-discriminatory.Cencora is committed to providing reasonable
accommodations to individuals with disabilities during the
employment process which are consistent with legal requirements. If
you wish to request an accommodation while seeking employment,
please call 888.692.2272 or email . We will make accommodation
determinations on a request-by-request basis. Messages and emails
regarding anything other than accommodations requests will not be
returned
Keywords: Cencora, Bartlett , Senior Director - 340B Contract Pharmacy Relations, Executive , Memphis, Tennessee
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