Sr Certified Pharmacy Technician MEM
Company: Walgreens
Location: Memphis
Posted on: April 24, 2024
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Job Description:
Job Description:
Job Summary:
In accordance with state and federal regulations, assists the
pharmacist, under direct supervision, in the practice of pharmacy.
Assists the pharmacist in the performance of other Pharmacy
Department duties in accordance with Company policies and
procedures. Responsible for operating pharmacy systems to obtain
patient and drug information and process prescriptions. Assists
with and coaches pharmacy technicians in the operation of pharmacy
systems and cashiers in the operation of the pharmacy cash
registers. Models and delivers a distinctive and delightful
customer experience.
Job Responsibilities:
--- Customer Experience
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.).
Develops strong relationships with most valuable customers.
--- Operations
Under the supervision by the pharmacist, assist in the practice of
pharmacy, in accordance with state, federal, and company policy.
Reviews and complies with the Walgreen Co. Pharmacy Code of
Conduct.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist
and Store Manager including utilizing pharmacy systems to enter
patient and drug information, ensuring information is entered
correctly, filling prescriptions by retrieving, counting and
pouring pharmaceutical drugs, verifying medicine is correct, and
checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program.
Strictly adheres to the Walgreen Co. policy regarding Good Faith
Dispensing during all applicable prescription dispensing
activities.
Responsible and accountable for registering all related sales on
assigned cash register, collects and handles cash as required.
Takes customer to OTC aisle when possible to assist in locating
products.
Handles telephone calls that do not require personal attention of
the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party
program prescription services in a timely and efficient manner, and
performs other clerical duties, as assigned by the Pharmacy
Manager.
Leads Pharmacy Department inventory management activities, such as,
ordering, unpacking, checking and storing shipment of
pharmaceuticals. Maintains knowledge of Company asset protection
techniques, and files claims for warehouse overages (merchandise
received, but not billed), shortages (merchandise billed, but not
received), order errors or damaged goods involving Rx drugs.
Assists and supports Pharmacy Manager and Staff Pharmacist in
analyzing and seeking to improve pharmacy financial, customer
service and inventory performance data; reviewing Rx KPIs with
Store Manager and Healthcare Supervisor.
May assist pharmacist in administering clinical services including
the collection and proper labeling of blood/urine samples from
patients and other clinical services as required; assists pharmacy
staff in coordination of clinical services, Walgreens healthcare
clinics and external providers.
Assists Pharmacy Manager and Staff Pharmacist in developing and
maintaining good relationships with the local medical community,
including physicians, nurses, and other health care providers, by
medical provider detailing and outreach to health groups,
retirement homes, nursing homes, and other forums for enhancing
growth opportunities.
Supports execution of Pickup program.
Assists with exterior and interior maintenance by ensuring the
Pharmacy Department is stocked with adequate supplies, clean, neat
and orderly in condition and appearance
Coaches pharmacy technicians and cashiers in the correct use of
processes and tools in order to drive efficiency within the
pharmacy.
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
--- Training & Personal Development
Maintains PTCB or ExCPT certification through the designated PTCB
or ExCPT training program and/or state required
certification/registration.
Attends training and completes PPLs requested by Manager and
acquires continuing education credits. Maintains knowledge and
skill in healthcare and pharmacy, including latest news and
developments.
About Walgreens and WBA :
Walgreens (www.walgreens.com) is included in the U.S. Retail
Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance,
Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail
leader with a 170 year heritage of caring for communities. WBA's
purpose is to create more joyful lives through better health.
Operating nearly 9,000 retail locations across America, Puerto Rico
and the U.S. Virgin Islands, Walgreens is proud to be a
neighborhood health destination serving nearly 10 million customers
each day. Walgreens pharmacists play a critical role in the U.S.
healthcare system by providing a wide range of pharmacy and
healthcare services, including those that drive equitable access to
care for the nation's medically underserved populations. To best
meet the needs of customers and patients, Walgreens offers a true
omnichannel experience, with fully integrated physical and digital
platforms supported by the latest technology to deliver high
quality products and services in communities nationwide.
Job ID: 1255306BR
Title: Sr Certified Pharmacy Technician MEM
Company Indicator: Walgreens
Employment Type:
Job Function: Health Care-Pharmacy
Full Store Address: 3299 TCHULATECH DRIVE,MEMPHIS,TN 38118
Full District Office Address: 3299 TCHULATECH
DRIVE,MEMPHIS,TN,38118-08101-01394-M
External Basic Qualifications:
PTCB or ExCPT certification (except in Puerto Rico).
One year of work experience as a pharmacy technician in a retail or
hospital setting.
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico).
Requires willingness to work flexible schedule, including evening
and weekend hours.
Preferred Qualifications:
Prefer to have prior work experience with Walgreens.
Prefer basic math skills (counting, measuring and weighing
medications).
Prefer basic level PC skills (for example: start up and shut down
computer, use mouse to point and click, start and close programs,
switch between programs, save files, print documents and/or access
information online).
Prefer the knowledge of store inventory control
Shift:
Store:
Keywords: Walgreens, Bartlett , Sr Certified Pharmacy Technician MEM, Healthcare , Memphis, Tennessee
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