Customer Service Representative
Company: Bobrick
Location: Jackson
Posted on: April 30, 2024
Job Description:
JOB RESPONSIBILITIES: (includesthe following, other duties may
be assigned)
- Collaborate with other representatives within the organization
to ensure that processes are consistent. Properly execute Customer
Service Vision, Mission, and Strategy initiatives.
- Manage multiple partition projects simultaneously and
prioritize tasks to meet deadlines and exceed customer
expectations. Responsible for responding to Distributors,
Manufacturer's Representatives, Architects, and End-Users via
telephone, fax, or email. Additionally, process incoming written
purchase orders for toilet partitions and enter customer orders
daily into the company's Enterprise Resource Planning System (ERP),
including order entry of quoted orders. Duties also involve
handling purchase order changes, tracking scheduled ship dates,
managing price and availability, tracing lost shipments, expediting
orders, processing returns, addressing field complaints, and
addressing technical or installation inquiries.
- Create Partition Layout drawings based on project requirements,
specifications, and design criteria, utilizing Visio software.
Ensure compliance with relevant building codes, regulations, and
industry standards. Prepare detailed technical drawings, including
floor plans, elevations, and sections. Additionally, generate
material lists, specifications, and any necessary documentation for
production and installation.
- Understand the Four Level Defect Grading System and
manufacturing quality escapes, gather necessary information from
the customer, and decide on the best solution for the customer
based on the findings and the situation. Records the findings in
our system according to internal processes.
- Support Method Improvement Program for department. Participate
in suggesting more efficient methods as it pertains to overall
department objectives or specific job duties.
- Follow Module Program Manual guidelines on employee development
to ensure that the necessary requirements are met.
- Maintain quality and accuracy standards, which includes meeting
the caseload/hour and phone metrics requirements.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- Associate's or Technical training and one to three years
related customer service experience and/or training; or equivalent
combination of education and experience.
- Must be willing to learn and be receptive to feedback during
the learning process.
- Must be able to quickly and effectively retrieve relevant
information from various resources such as catalogs, online
resources and standard operating procedures.
- Must be detail-oriented to make sure customer orders and
drawings/layouts are done correctly.
- Must have exceptional critical-thinking ability to be able to
investigate each customer's problem, gather information and provide
the best solution for the customer that is a win-win situation for
the customer and Bobrick.
- Must be able to multi-task various aspects of the job in a
high-stress environment.
- Must be able to work under ever-changing deadlines which may
create pressure on the job.
- Must be able to accurately input data into on-line order-entry
system.
- Must have exceptional customer relations and communications
skills in order to effectively and tactfully deal with customer
questions and complaints (for both internal and external
customers).
- Must have excellent follow-through skills to ensure that
customer inquiries are effectively and expeditiously resolved.
- Must be able to retrieve relevant information quickly and
effectively from various resources such as catalogs, online
resources and standard operating procedures and assist the team
members.
- Must be service-oriented with exceptional human relations and
communications skills to deal with customer questions and
complaints effectively and tactfully.
- Must have a high degree of technical skill with ability to
interpret specifications, plans, blueprints, submittals, and other
technical information in order to process customer submittal
requests and orders. Benefits:
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Insurance
- Health Savings Account
- Life Insurance
- Vision Insurance Salary: $19.00/hour
- After 60 days, your hourly rate will increase to $19.50, and
there's potential for an impressive merit increase within your
first year based on exceptional performance.
Keywords: Bobrick, Bartlett , Customer Service Representative, Hospitality & Tourism , Jackson, Tennessee
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