FT Security Communications Operator - University - Evenings
Company: Methodist Le Bonheur Healthcare
Location: Memphis
Posted on: April 15, 2024
Job Description:
Title: FT Security Communications Operator - University -
Evenings Job
Date: Mar 30, 2024
Facility: University (0201)
Summary
The Security Communications Operator is responsible for providing
communications service for the facility. Handles all outside calls,
internal communications, video surveillance and radio transmissions
between departments. Models appropriate behavior as exemplified in
MLH Mission, Vision and Values.
Education/Experience/Licensure
Education/Formal Training Work Experience Credential/Licensure
REQUIRED: N/A Minimum of two years of customer service experience
N/A PREFERRED: N/A Previous experience as a PBX or Dispatch
operator N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A
Knowledge/Skills/Abilities
- Knowledge of PBX operations, procedures and equipment.
- Ability to communicate verbally with Associates, management and
physicians.
- Ability to operate standard word processing, spreadsheet and
database applications.
- Ability to understand moderately complex written materials,
such as technical manuals.
- Ability to work without close supervision and to exercise
independent judgment.
- Ability to organize multiple tasks and projects and maintain
control of own workflow.
- Ability to understand radio communications and to communicate
with a variety of individuals clearly and precisely.
- Ability to type 25-30 wpm on computer. Key Job Responsibilities
- Responds promptly to incoming calls providing information and
assistance to callers. Initiates outgoing calls, obtaining accurate
call processing information and call completion.
- Monitors radio transmissions and maintains radio contact to
ensure efficient and effective service to patients and
departments/units.
- Monitors video surveillance for the facility.
- Operates paging system for internal and external calls and
emergency alerts.
- Monitors emergency alarms.
- Understands, applies and supports departmental/hospital
policies and procedures.
- Performs other job functions as assigned or requested. Physical
Requirements
- The physical activities of this position may include climbing,
pushing, standing, hearing, walking, reaching, grasping, kneeling,
stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work -
exerting up to 25 lbs. of force occasionally and/or up to 10 lbs.
of force frequently.
- The Associate is required to have close visual acuity to
perform an activity, such as preparing and analyzing data and
figures; transcribing; viewing a computer terminal; or extensive
reading.
- The conditions to which the Associate will be subject in this
position: The Associate is not substantially exposed to adverse
environmental conditions; job functions are typically performed
under conditions such as those found in general office or
administrative work. Job Segment: Database, Communications,
Technology, Marketing Associated topics: answer, call center,
client, client service, customer, customer care, customer order,
guest, service representative, telephone activation specialist
Keywords: Methodist Le Bonheur Healthcare, Bartlett , FT Security Communications Operator - University - Evenings, Other , Memphis, Tennessee
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